Information on ordering software can be found here.
You can retrieve the registration code via firstname.lastname@example.org if you are encountering one of the following:
1. The registration code of the product you purchased is lost.
2. You already purchased the program, but did not receive the registration code.
Please include your order ID and registered email address when you ordering.
If you are experiencing any problems when using Agree software, Please get help via the following approaches:1. Please read the FAQ before you contact our support team;
2. If you still can not solve the problem, you can contact our technical support team. In order to ensure a timely response, please make sure include the following information in your support request email:
Your order ID; Software name and the version number; Operating system of your computer;
Include a detail description of the problem and the error message you received.
Please send email to: email@example.com. Normally we will reply to you with 24 hours.
For any complaints,suggestions or cooperation intents about our products or service, please contact us at firstname.lastname@example.org. We will solve the problems as soon as possible. Your suggestions would be highly appreciated and your cooperation intents would be welcome
Q1: Can I try the software before purchasing?
Yes. You can download the software you like from our website, and then install it. Please ignore the registration request, and just click the close button. There will be the time limit in the trial version.
Q2: There is downloading and install problem with the download link you sent me.
If you can not download the software or get an error that says something like "The setup files are corrupt", please go to our download page to download the latest version of the software.
Q3: How long can I receive my registration code after order?
Most of the time, users can receive the registration code within a few minutes or hours after order. However, some times for some reason, if you have not received the registration information after your purchase, please email to our Sales Team: email@example.com to get help. Our Sales Team will find your order information and send you the registration code soon.
Q4: I lost my registration code. Can you send me again?
Yes. Please email to firstname.lastname@example.org to get your registration info back. Be sure to provide your order ID or email you used to order, so that we can find your purchase info in our database.
Q5: When I input my registration code and click "register", it shows "input error" or "invalid code".
Please go to our download page to download and install the latest version of the software, then register for a try. If there is still problem, you can contact our support team via email@example.com, and please make sure include your Order ID in the email.
Q6: Where is the converted file stored?
By default all the converted video will be stored at "C:\xxx output".
Q7: MOV file not supported?
Please make sure you have installed the latest QuickTime player.
Q8: I can not add my MP4 or M4A files, and it shows "files read error".
You can download and install the code from: http://www.3ivx.com/codec/3ivx_MPEG-4_502_trial_win.exe
Q9: Can not add FLV files?
Please download and install the codec from: http://www.free-codecs.com/download/XP_Codec_Pack.htm
Q10: Can I upgrade the software for free in the future?
Yes. We provide free upgrade service. Please keep your eyes on our website for upgrade information.
Q11: Do I need to re-register after I re-install the software?
No. You do not need to re-enter. Our software can memory your registration status.
Q12: How to report bugs?
Please email any bugs to firstname.lastname@example.org.